Accessibility for Ontarians
with Disabilities Act - (AODA) Policy
Public Cash Services is committed to providing its goods and services in ways that
respect the dignity and independence of people with disabilities. We are also committed
to giving people with disabilities access to our goods and services in the same
place and in a similar manner as other customers.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005,
Public Cash Services is committed to excellence in serving all customers including
people with disabilities in the following areas:
Public Cash Services will use reasonable efforts to ensure that policies, practices
and procedures are documented and consistent with the following core principles
of the standard:
Dignity - Respect the dignity of a person with a disability. Treat them as
customers and clients who are as valued and as deserving of effective and full service
as any other customers
Independence - People who may move or speak more slowly should not be denied
an opportunity to participate in a program or service because of these factors.
A PCS employee should not hurry them or take over a task for them if they prefer
to do it themselves in their own way.
Integration - Allow people with disabilities to fully benefit from the same
services, in the same place and in the same or similar way as other customers. Sometimes,
integration does not serve the needs of all people with disabilities. In these cases
it is necessary to use alternate measures to provide goods or services.
Equal Opportunity - Allow people to have the same chances, option, benefits
and results as others. In the case of services, it means that people with disabilities
have the same opportunity as others to benefit from the way PCS provides goods or
services. They should not have to make significantly more effort to access or obtain
service. They should also not have to accept lesser quality or more inconvenience.
Communication and Documentation
- When communicating with a person with a disability, Public Cash Services employees will
do so in a manner that takes into account the person's disability.
- When providing a copy of a document to a person with a disability, PCS shall give
the person the document, or the information contained in the document, in a format
that takes into account the person's disability.
Personal Assistive Devices
Public Cash Services is committed to serving persons with disabilities who use assistive
devices to obtain, use or benefit from our goods and services.
Public Cash Services is committed to welcoming a support person to assist people with disabilities.
We will train our employees to interact with individuals who use the services of
a support person.
A person with a disability may enter Public Cash Services premises accompanied by their
guide dog or service animal in the areas of the premises that are open to the public,
unless the animal is excluded by another law. If a service animal is excluded by
law, other measures to provide services to the person with a disability may be used.
Notice of Disruptions in Service
Public Cash Services will make reasonable efforts to provide notice to customers, when
possible, if services are unavailable. When a disruption occurs unexpectedly,
notice shall conspicuously be posted as soon as possible.
Accessible Customer Service training will be provided to all Public Cash Services employees.
Public Cash Services’ new employee orientation program incorporates an AODA segment to
ensure all employees are trained.
Training shall include how to interact and communicate with persons with various
types of disability, including those who rely on assistive devices, service animals
or support persons, as well as what to do if a person with a disability is having
difficulty accessing Public Cash Services’.
The goal of this policy is to meet service delivery expectations while serving customers
with disabilities. Comments on our services regarding how well those expectations
are being met are welcome and appreciated.
- Public Cash Services will acknowledge customer feedback in a timely manner that takes into
account the customer's disability.
- Public Cash Services will track customer feedback through available tracking systems.
Feedback may be provided to:
Public Cash Services Human Resources
1881 Yonge St, PO Box 48039
Toronto ON, M4S 3C6
Copies of this policy
If Public Cash Services is required to provide a copy of this policy to a person with a
disability, Public Cash Services will give the person this document, or the information
contained in it, in a format that takes into account the person's disability. This
document is available in French.